TurboAnt Products

 30-Day Returns and Refunds Policy

 Returns

Any new and unused product purchased from TurboAnt may be returned for up to 30 days after the original delivery date.

Products being returned must meet the following conditions:

1. The products have not been used and arrive intact.
2. The return request is sent to us within 14 days of receipt via support@turboant.com.
3. The products are in their original packaging and are delivered to us with a return shipping label (provided by TurboAnt after confirming the return request).

Please be aware that products returned to TurboAnt without the provided return shipping label will be rejected at the customer’s cost. Products being returned for non-defective reasons will be charged a 25% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer’s cost.

For confirmed return requests, TurboAnt will issue a refund as soon as the returned products are received. Please note that depending on your bank's processing time that it could take additional business days for this to be reflected in your account.

Refunds

Customers asking for a refund should be aware that:

1. If a lower price is available on the TurboAnt website or other websites due to promotional activities, TurboAnt will not refund the price difference.
2. TurboAnt will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.

*All discounts and promotions are available during promotional periods only.

How do I return my order?

TurboAnt always wants you to have an exciting ride with us. However, if you need to return an order, we’re here to help. Contact our customer service team at support@turboant.com and send us the following information BEFORE returning it to us.

1. The reason for return.
2. The valid order number.
3. The marked delivery date.
4. A clear photo and/or video to show the product condition if you are returning for quality reasons.

The replacement and refund process will be initiated as soon as we have received your returned product.

What do I do if my product arrives damaged?

In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via support@turboant.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted. 

Order cancellations

An 8% processing fee for order cancellation will be charged if the items have not shipped. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to support@turboant.com.

For cancellation of orders that have already shipped, a 25% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.  

 

Mototec Products

Returns:

MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Damaged / Defective Items:

MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA, at their descrection, will offer a return or ship a replacement unit. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Lost or Stolen Items: (Signature Service & Shipping Insurance)

MotoTec USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. This is because FedEx will automatically deny all claims without signature. If a product is not received, FedEx advises the customer to file a police report for theft and claim it on homeowner’s insurance.

We also offer shipping insurance through FedEx for an additional fee. If a product is lost in transit, FedEx will pay the entire insured value, but if additional insurance is not on the package, they will only cover the minimum $100 insurance plus the original shipping charge.

Example of no coverage: If insurance is on a package, but the package is delivered without a signature and the customer claims they did not receive it, FedEx will not pay the claim. Only when lost in transit, not after showing delivered.

Incorrect Product Specifications and/or Pictures:

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Guarantee:

MotoTec USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. MotoTec USA will pass this warranty on to the buyer. Buyer should notify MotoTec USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by MotoTec USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

Product Use:

Some products sold by MotoTec USA may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds MotoTec USA and its owners harmless of any liability.

Levy Products

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Levy Electric directly. Products purchased through our website are subject to the terms and conditions below:

Returns and Cancellations

Returning Products within 14 Days of Delivery:  Any product purchased directly through Levy can be returned within 14 days of receiving the project for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging.

Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after delivery.  Returns will not be accepted for any products that show abnormal wear & tear or physical damage.

Follow these steps to return products within 14 days of purchase:

 

1. Send us a return request using the widget in the bottom right of this page.

2. Receive a pre-paid UPS shipping label to email address on file.

3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. For original packaging, this must include the styrofoam inserts.

4. Once we receive and inspect the Product, we will process the refund within two business days.

Once an RMA is approved, the customer has 28 days to ship the product back to Levy Electric. Should the product not be returned to Levy Electric within 28 days then the RMA validity is voided, returns will no longer be accepted and any labels created will be canceled.

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.

Items Lost, Stolen or Damaged in Transit: see Levy’s shipping policy.

Items purchased through any of Levy’s affiliated retailers are not eligible for return through Levy.

Anyhill Products

Return and Refund

Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. For your protection, if you receive your electric scooter, we recommend that you keep the original packing box for at least 3 months. If you discover what you believe to be a product defect, please contact our after-sales service for replacement and please also provide relevant pictures or videos to help you solve your problem more quickly, thank you for your cooperation: support@anyhill.com. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

Our Promise

Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.

One-year Warranty: We take care of quality-related issues with replacement parts.

If you have any questions about your purchase, please feel free to reach us directly at support@anyhill.com or +1 (626) 415-1100 and we will be glad to assist you!

Return requirement

· Less than 10 miles riding.

· No major scratches or paint chips. Any attempt to hide scratches and chips will result in refund deduction.

· Depending on the scooter(s)’ condition, a restocking fee of 10 – 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.

· A restocking fee of 15% will be charged for returned accessories including battery.

· All the return orders freight will be on customers’ own account.

· You will need to use our original packing boxes to pack the products.

· The return time is within one month after you receive the product.

· Please contact our technical support team for return/replacement instructions and return Address at support@anyhill.com.

Refund

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.

1. Quality issues: Accept full refund & partial refund.

2. Receive wrong goods: FREE to exchange or full refund.

3. Damaged or missing accessories: Free to send accessories or accept a partial refund.

4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.

5. The package cannot be delivered or missing: Accept free resend or full refund.

6. The customer cancels the order after the package is shipped: Customers need to pay $200 shipping charge per electric scooter(Deduct $200/item when making refund).

7.About refund difference price: 1. Partial refund of the difference price within 7 days. 2. Not acceptable(can send free gift) over 7 days. Note: Anyhill has the right to organize any event promotion.

8. Change delivery address: Customers need to pay an extra $20 per item.

9. If the customers loses the original packing boxes, customers need to pay an extra $60 per item

10. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.

11. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.

12. Non-quality Issues Refund: Only refund within 30 days: unworn, Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter/No-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment; $30/pc for casing bag and helmet; $60/pc for electric scooter batteries.

13. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at support@anyhill.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Anyhill support team could provide you with technical solutions.
If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Anyhill reserves the right to determine between defective products and normal wear and tear.

Please note:

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, we will refund within 3 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.

How can I get the replacement/refund.
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.

Order Cancellations

Order processing starts within 24 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button. Cancellation within 24 hours before shipment is subject to a 5% handling charge. Cancellation of orders after shipment, a restocking fee of 15% will be charged.

Orders in the following situation cannot be canceled:

1.In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.

2.Bulk orders with customized speculations cannot be canceled if production has been initiated.

Order Modifications

1.If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply;

2.Order processing starts within 24 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items any time to the order processing state.

 

ASIWO Products

ASIWO Return Policy

We accept refunds within 7 days of purchase (proof of purchase required). All returned products must be returned in its original condition and must NOT have been used or opened. Used products will not be accepted!
If you decide to return your product, you are liable for the return postage and responsible for the safe return of the product to us, and will also be subject to a 30% restocking fee.

• Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions after our customer service has authorized your return application.
• We require tracked shipping if you return your order and the return shipping fees will be paid  by the customer without compensation, and will also be subject to a 30% restocking fee.
• After your return request has been confirmed and authorized, we need you to dispatch the package to us within 1-2 business days and send the tracking number of the package to us by email.

Please contact us if you wish to return your product.

Warranty:

Products of Asiwo.us carry a 3-Month warranty against manufacturing defects. If you encounter any issues with your products, contact ASIWO at info@asiwo.us.